news products services applications	THOMPSON VALVES IS COMMITTED TO ITS CUSTOMER SATISFACTION. PLEASE COMPLETE AS MUCH AS YOU ARE ABLE TO; THE ESTIMATED TIME TO COMPLETE THE FORM IS 8 MINUTES. YOUR OPINION IS IMPORTANT TO US. THANK YOU.             SECTION 1: Your details   name: *       position: *       company: *       What market(s) is your   company mainly   involved in?     Oil & Gas Power & Energy Defence Other (please specify)           SECTION 2: Technical information   Please select any of   our product ranges that   you are aware of:     Maxseal Solenoid Valves IVP Pressure Regulators Ashford Valves for Nuclear Power Generation NHI Bellows - Sealed Globe Valves   Would you like to receive   regular information on   any of these ranges?     Yes No   If yes, please specify   type of product and how   you would like the   information to be sent   (fax, post etc):       Have you ever visited the   Thompson Valves   website?     Yes No        If yes, how would you rate our website in terms of the following:   Concise:     Very Reasonably Not very Not at all   Useful:     Very Reasonably Not very Not at all   Technical:     Very Reasonably Not very Not at all   Easy to navigate:     Very Reasonably Not very Not at all   Have you receieved any   catalogues from us in the   last 12 months?     Yes No     If yes, how would you rate them in terms of the following?   Concise:     Very Reasonably Not very Not at all   Useful:     Very Reasonably Not very Not at all   Technical:     Very Reasonably Not very Not at all   Easy to read:     Very Reasonably Not very Not at all   Are you aware that our   catalogues are available   on our website?     Yes No   Have you seen any of our   sales representatives in   the last 12 months?     Yes No     If yes, how would you rate their visit in terms of the following?   Helpful:     Very Reasonably Not very Not at all   Technical Knowledge:     Very Reasonably Not very Not at all   Effectiveness:     Very Reasonably Not very Not at all   If no, would you like to see   them on a regular basis?     Yes No       SECTION 3: Initial contact       On your initial email, fax or telephone call, how would you rate the person who replied or answered in terms of the following?   Speed of response:     Very Reasonably Not very Not at all   Helpfulness:     Very Reasonably Not very Not at all   Technical knowledge:     Very Reasonably Not very Not at all   Efficiency:     Very Reasonably Not very Not at all       SECTION 4: Quotations   How do you rate the speed   of response for   quotations?     Better than expected As expected Worse than expected   How do you prefer to   receive quotations?     Phone Post Fax Email   If you did not place an   order from our quotation,   what were the   main reasons?   (tick all that apply)     Price Delivery Specifications Other (please specify)           SECTION 5: Pricing and payment       Do you feel that our pricing is competetive in the market for:   Standard products:     Always Mostly Sometimes Never   Non-standard products:     Always Mostly Sometimes Never   Repairs:     Always Mostly Sometimes Never   Spares:     Always Mostly Sometimes Never       SECTION 6: Orders   How do you prefer to   place an order?     Phone Post Fax Email   Do you receive order   acknowledgments from us?     Yes No   How do you prefer to   receive order   acknowledgements?     Post Fax Email   Have you ever had any   reason to enquire about   an order?     Yes No       SECTION 7: Enquiries   If yes, did you reach   someone quickly?     Yes No     How do you rate the person you reached in terms of the following?   Helpfulness:     Very Reasonably Not very   Technical Knowledge:     Very Reasonably Not very   Efficiency:     Very Reasonably Not very   Of what nature was   the enquiry?     Delivery query Technical query Document Other (please specify)             SECTION 8: Delivery   How do you rate our   efficiency in terms of   delivering when promised?     Excellent Good Average Below average Poor       What lead times do you expect for?   Standard products:       Non-standard products:       Repairs:       Spares:       Have you ever   experienced problems with   our products upon   delivery?     Yes No   If yes, of what   nature were they?     Wrong product Damage Other (please specify)       How satisfied were you   with the speed of our   response to this?     Very satisfied Satisfied Not satisfied   How satisfied were   you with the   outcome of our action?     Very satisfied Satisfied Not satisfied       SECTION 9: Product Quality       Do you feel we meet your specific requirements for?   Standard products:     Always Mostly Sometimes   Non-standard products:     Always Mostly Sometimes   Repairs:     Always Mostly Sometimes   Spares:     Always Mostly Sometimes       SECTION 10: After Sales Service   Have you ever required   technical support after   a sale?     Yes No   If yes, was it easy to   reach the right person?     Yes No       How do you rate the person you reached in terms of the following?   Helpfulness:     Very Reasonably Not very   Technical Knowledge:     Very Reasonably Not very   Efficiency:     Very Reasonably Not very       SECTION 11: Competition and overall opinion   Do you source valves from   companies besides   Thompson Valves?     Yes No       If yes, are you able to state which company you use and what products you purchased?   Company A:      Products:      Company B:      Products:      Company C:      Products:          How do you compare ourselves with our competitors in terms of the following:   Price:     Better Similar Worse   Lead time:     Better Similar Worse   Product quality:     Better Similar Worse   What is your overall   opinion of   Thompson Valves?     Excellent Good Average Below average